Senior Executive (Work Force Management) @ EXL

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Senior Executive (Work Force Management)

EXL
2 - 6 years
Pune
2 months ago
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Job Description

HIRING FOR WORKFORCE MANAGEMENT

Role & Responsibilities:

Efficiently manage intra-day staffing and service level

Provide timely, accurate reports on intra-day performance

Monitor and drive schedule adherence

Communicate effectively with internal and external customers

Perform other duties and assignments as directed

General Skills:

Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.

Solid critical thinking, problem solving, and interpersonal skills.

Demonstrates ability to give and receive feedback with peers and business partners.

Must demonstrate sound arithmetic, analytical and problem solving ability.

Excellent verbal, written and comprehension skills.

Technical Skills:

Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.

Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.

How to apply :-

Interested candidates please share your resume on sa*************a@ex*******e.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: EXL
Location(s): Pune

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Keyskills: Workforce Management WFM Real Time Analysis RTA

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₹ 4-7 Lacs P.A

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Senior Executive (Work Force Management) @ EXL

Home > Operations Support