Procurement Lead | 6 To 8 years | Chennai @ Capgemini

We are seeking a talented and driven Procurement Lead to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to identify trends, patterns, and insights that will contribute to our company's growth.

• Acknowledging customer complaints promptly and responding to them within set time limits, systematically and fairly
• Responsible for independently receiving, documenting, investigating and resolving customers queries within agreed authority
• Acknowledge & work on Backorder Reports & Customer Portal Requests
• Ensure that all written communication is carried out as per the customer care procedures
• Ensure that all requests / Inquiries are processed as per Client TAT & quality
• Expertise on Supply Chain processes with a good level of understanding on Order Management
• Should be willing to work as per Business requirement
• Working knowledge in SAP
• Excellent written and Verbal communication
• Experience in customer order management process Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk
• Can independently handle customer inquiries through Phone or emails
• Good understanding of end to end customer management process