Associate End User Experience & Engineering Manager
- Duck Creek
- 4 - 7 years
- Remote
- 4 months ago
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Job Description
The Associate End User Experience & Engineering (EUX) Manager is instrumental in the strategic planning, development, and execution of advanced technical initiatives aimed at enhancing the organizations digital environment for end users. This role focuses on researching and developing solutions, planning projects, and providing strategic leadership and support to solve complex problems. Collaboration with department leadership and cross-functional teams is essential to ensure the success of high-visibility projects and alignment with organizational goals. Effective communication, strategic thinking, and security management are vital to ensure a seamless user experience and maintaining adherence to IT policies.
- Help to oversee, lead, and support strategic End User Experience & Engineering initiatives, including high-visibility projects related to the design, development, testing, and implementation of solutions that address end-user pain points and align with organizational goals.
- Collaborate with leadership, security team, and other organizations to ensure successful implementation of projects.
- Develop, implement, and maintain complex automation solutions using automation platform tools.
- Support tickets submitted by end users for solutions owned by the EUX team.
- Conduct advanced troubleshooting and provide high-level technical support for EUX-owned environments.
- Mentor junior staff, help lead strategic initiatives, and act as a subject matter expert in advanced technical areas.
- Create, maintain, and update comprehensive documentation for scripts, applications, configurations, and infrastructure used in the end-user computing environment.
- Implement and uphold security measures to protect end-user computing environments, assisting with environment audits and ensuring compliance.
- Communicate project status, technical issues, and training opportunities to team members, management, and end users.
- Cross-train team members and other IT departments to eliminate single points of failure and ensure comprehensive coverage of responsibilities.
- Perform all other duties and activities as required.
- Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
- Mission: To empower insurers to reimagine the future of insurance
- Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
- Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead
Competencies:
- Core Employee :
- Communication : Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
- Collaboration : Work effectively in teams, build positive relationships, and contribute to achieving common goals ; includes the ability to recognize and incorporate a broad range of diverse perspectives
- Problem Solving : Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions
- Accountability : Willingness to accept responsibility for your actions and work ; ability to set and achieve meaningful outcomes for oneself
- Adaptability : Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued
- Integrity : Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others
- Cultural Agility : Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand, communicate, and interact with people from diverse cultural backgrounds in a respectful and inclusive manner.
WHAT YOU VE DONE:
Education and Work Experience:
- A bachelor s degree in computer science, Information Technology (IT), or a similar discipline or equivalent years of experience
- 4+ years of professional experience in IT or a closely related field.
- Proficiency in automation technologies such as Azure Automation or equivalent.
- Intermediate to advanced knowledge of scripting/programming languages like PowerShell, C#, or Java.
PREFERRED:
- Possession of certifications related to Microsoft 365, JAMF, Intune, or Azure.
- Expertise in managing and administering macOS and Windows environments.
- Experience with project management tools and methodologies.
Knowledge, Skills, Abilities & Behaviors:
- Proficiency in tools such as Visual Studio and Visual Studio Code
- Understanding of IT cloud infrastructure architecture methodologies. In-depth knowledge of Microsoft Windows 11, Microsoft 365 services, and security standards.
- Strong problem-solving skills with the ability to handle complex technical issues.
- Excellent interpersonal skills with the ability to effectively communicate with leadership and cross-functional teams.
- Ability to lead and mentor junior staff, providing guidance and support for professional development.
- Strong organizational skills and attention to detail.
- Ability to conduct thorough research and development, implementing innovative solutions based on new technologies.
- Ability to create, maintain, and update detailed documentation for technical processes and infrastructure.
- Implement and maintain robust security measures, including regular audits and compliance checks.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: Duck Creek PaymentsLocation(s): Remote+ View Contact
Keyskills: Computer science Automation Security management Project management Strategic planning Agile Visual Studio Troubleshooting Information technology Technical support
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