Service Desk Analyst @ Trigent Software

Job Description

Greetings from Trigent Software!!

Candidate with excellent communication skills are higly preferred.

Role: Service Desk Analyst

Mode of Work: Work from Office

Experience : 0 - 2yrs

Location: Bengaluru (Bellandur)

Working Days: 5 days

Shift: Rotational ( Including Night Shifts )

Qualification: Any Graduate with Tech Expertise

Salary : Freshers - (16,500 In hand salary) & Experienced - (20,500 In hand salary)

Cab: Pick and Drop will be provided

Notice : Immediate/ 15days Notice

Job description

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application.

Dedicated to quality, using exceptional communication skills to keep our world-class systems running.

Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:

Expected to build knowledge and support the team.-

Participate in Problem Solving discussions.-

Provide ongoing support to clients for system or application issues.-

Communicate effectively with clients to understand and resolve their issues.-

Troubleshoot technical problems and provide timely solutions.-

Document client issues and resolutions for future reference.-

Collaborate with the technical team to enhance system performance.-

Stay updated on product knowledge and industry trends.

Professional & Technical Skills: -

Must To Have Skills: Proficiency in Service Desk Management.-

Good To Have Skills: Experience with Service Desk Voice Support.-

Strong understanding of IT support processes and procedures.-

Knowledge of ticketing systems and remote support tools.-

Ability to prioritize and manage multiple client issues simultaneously.

Additional Information: -

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.-

This position is based at our Bengaluru office.- A 15 years full-time education is required.

**looking only for immediate joiners**

For More Details Contact HR Sujath Ali @7680048*** {call or WhatsApp} or email your resume to su*****a@tr****t.com

Regards

HR Sujath Ali

Trigent Software

7680048***

su*****a@tr****t.com

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   IT Helpdesk IT Service Desk Technical Helpdesk Technical Support Technical Voice Process Ticketing Tools Service Desk Troubleshooting