Chargeback Specialist @ Fiserv

Job Description

Role: Operations Associate

Location: Thane

What will a successful Operations Associate do at Fiserv?

The purpose of the position is that the person will be responsible for processing the chargebacks on daily basis Visa/MasterCard/EFTPOS/Amex/CUP. Ensuring that that all SLAs are met, queries, problems and incidents are dealt with in a timely and efficient manner for the Operational Efficiency.

What will you do?

• Perform chargebacks efficiently to meet SLAs.
• Handling advance dispute stages like Arbitrations/Compliance filing.
• Preparing and sending chargeback reports as per client requirement.
• Checking and reconciling chargeback financials within area of responsibility.
• Identify discrepancies in processing & implement fixes. Collecting and analyzing data files to identify trends, patterns, anomalies, and other helpful information.
• Daily check lists, whilst meeting our contractual SLAs. Carrying out any other activities allocated to the role.

What will you need to know?

• Minimum 3-4 years of working experience in Finance / Banking industry or others that relate to
• Acquiring Chargebacks processing, Banking & Payment and settlement operation functions.
• Proven understanding of Chargeback related knowledge such as Scheme incoming/outgoing files, skillset to read and understand the chargebacks, using merchant evidence to prepare rebuttal and case defence. Card operations debit card / credit card/ prepaid card, POS, transaction flow etc.
• Good interpersonal skills and the ability to multitask in a demanding and fast paced environment.

What will be great to have ?

• Demonstrable analytical and problem-solving skills.
• Proven ability to handle time critical and deadline orientated workload.
• IT Skills - Excel, Word, Outlook, familiarity with process improvements and AI options Query Management.

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Keyskills:   Chargeback Dispute Resolution Dispute Settlement Dispute Management Credit Card Operations Transaction Processing Card Operations Settlements