Quality Analyst || Gurugram
- Taskus
- 1 - 6 years
- Noida, Gurugram
- 23 hours ago
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Job Description
As a Quality Analyst, you will provide world-class service to your clients in an accurate,
efficient and respectful manner on every call as measured by different performance
metrics. You must always strive for Good Customer Satisfaction and Experience and
ensure that all calls are handled professionally based on the Quality Guidelines set by
the Client. You will meet and exceed client mandated KPI's (Key Performance
Indicators). You must also ensure consistent performance based on a continuous
improvement model. What else? You must also ensure that all login and Passwords
(both Internal & External) are kept confidential. You must also participate in all Internal
and External mandated trainings and/or seminars. You must have knowledge,
understanding, and compliance with TaskUs policies and procedures. Also, you must
maintain knowledge of the functional area and company policies and procedures. You
will also provide feedback to management concerning possible problems or areas of
improvement. You will also perform other duties as assigned by management.
So, do you have what it takes to become a Quality Analyst?
Requirements:
What exactly are we looking for? Well, we need someone whos willing to work on
cyclical schedules. Have experience on phone, email and live chat support? Thats
definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing,
Collections and Technical Support? Even better!
Were looking for someone who has strong verbal and written communication and
comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA.
We need someone with good problem solving and critical thinking skills with a focus on
issue resolution and customer satisfaction. A person whos resourceful, able to
multitask and has high attention to details will be a great addition to the team.
If youre someone whos self-motivated and able to work independently as well as
contribute to cross-functional and global teams, is flexible and has the ability to quickly
adjust to frequent process and information changes, and can work under pressure --
then TaskUs is for you.
Interested person can share their resume at "ra*******g@ta***s.com" or call on 8141444***.
Thanks & Regards,
Rajal Garg
8141444***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Quality Assurance - OtherRole: Quality Assurance - OtherEmployement Type: Full timeContact Details:
Company: TaskusLocation(s): Noida, Gurugram
Keyskills: International Process Quality Audit Root Cause Analysis Customer Quality QC Tools Why-why Analysis 7Qc Call Monitoring RCA Call Quality Six Sigma Feedback Call Audit Call Calibration Quality Analysis Problem Solving Tools Six Sigma Quality
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