Team Leader Operations || International process || Gurugram
- Taskus
- 2 - 7 years
- Noida, Gurugram
- 2 days ago
- Email to a friend
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Job Description
Being a Team Leader, you will manage the day-to-day planning and operations of your team.
This includes making sure that each of your Teammates delivers on their Service Level
Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you
are in charge of managing the team and making sure everyone adheres to their schedules. You
must be organized and be able to handle responsibility. A critical part of the role is to be able to
train and help in the development of your team, by conducting team huddles, coaching
sessions, and recognizing weaknesses - so you can offer solutions to help them improve and
grow. Through that, your team will be able to deliver a superior customer experience - which is
the main thrust of your department.
You must be adept at creating reports of your teams performance and documenting feedback
from your client. You must be able to effectively manage issues that might arise (including HR
related ones); not to mention, being creative in terms of thinking of solutions; and acting as the
liaison between management and your team.
So, do you have what it takes to be a Team Leader?
Requirements:
So, what are we looking for?
We need someone who has the skills to call themselves a Leader. Someone with at least one
(1) year of relevant Team Leader experience managing at least 10 + teammates while working
in a customer support role within an outsourcing or similar company. We need someone with
excellent verbal and written communication skills along with above-average technical know-how.
If you have previous experience working on the phone, email and live chat customer support
roles, then thats a plus in your favor. If youre familiar with E-Commerce, ZenDesk, or any other
CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. Someone who has proper knowledge of all operational KPIs and has good communication skills. Someone who has worked in content moderation, healthcare, banking, finance voice, non voice, blended process.
Interested candidates can share your resume at "ra*******g@ta***s.com" or call on 8141444***.
Thanks & Regards,
Rajal
8141444***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: TaskusLocation(s): Noida, Gurugram
Keyskills: International Process Fintech E-commerce Team Leadership Shrinkage Control Aht Attrition Team Coaching Attrition Management Team Motivation Team Leading SLA Management CSAT
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