Implementation Analyst
- Capillary Technologies
- 3 - 6 years
- Mysuru
- 2 months ago
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Job Description
Capillary Technologies is an enterprise-grade SaaS technology provider. Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experiential loyalty to achieve business goals and deliver a great consumer experience. Capillary Technologies, founded in 2012, is a technology-first company that delivers AI based cloud-native SaaS programs and solutions
Job Role :Software Implementation Analyst
Location: Bengaluru / Mysuru
Job Description
We are seeking a highly motivated Software Implementation Analyst to join our team in deploying Capillarys cutting-edge loyalty platform tailored for the healthcare sector. This role is ideal for individuals who thrive at the intersection of technology, client engagement, and operational excellence. You will work collaboratively with internal teams and external clients to translate complex business requirements into scalable, high-impact solutions.
As a key member of the implementation team, youll be responsible for end-to-end configuration, testing, and support to ensure smooth client onboarding and product adoption.
Key Responsibilities
Requirements Analysis
- Collaborate with clients and internal stakeholders to gather, validate, and document detailed business and technical requirements.
Platform Configuration
- Configure and customize Capillarys loyalty solutions using internal tools, APIs, and frameworks to meet client-specific needs.
Testing & Quality Assurance
- Perform functional, regression, and user acceptance testing to ensure high-quality, stable, and compliant implementations.
Client Support & Troubleshooting
- Provide proactive and reactive support during and after implementation, resolving configuration-related issues promptly.
Project Coordination
- Work cross-functionally with Engineering, QA, and Product teams to ensure alignment on timelines and deliverables
Documentation
- Maintain clear, structured documentation covering configurations, decisions, workflows, and deployment checklists.
Data Integration & Migration
- Support data ingestion, transformation, and migration processes with a focus on accuracy, integrity, and security.
Continuous Improvement
- Contribute to playbooks, process refinements, and reusable assets that improve implementation speed and consistency.
Feedback Loop
- Gather client feedback post-deployment and suggest product or configuration improvements where applicable.
Required Qualifications
Technical Skills
- Solid understanding of software implementation, integration, and RESTful APIs.
- Proficiency with Excel; exposure to Power BI, Looker or other data visualization tools is a plus.
- Familiarity with databases, data structures, and data transformation principles.
- Awareness of AI/ML concepts is a bonus for teams exploring automation and analytics at scale.
Professional Skills
- Excellent analytical thinking, problem-solving, and project coordination abilities.
- Strong verbal and written communication; able to interface confidently with clients.
- Ability to work effectively in cross-functional and dynamic environments.
- High attention to detail and ability to handle multiple projects concurrently.
Experience & Education
- 36 years of experience in software configuration, implementation, or business analysis roles.
- Prior client-facing experience in a SaaS or product company is strongly preferred.
- Bachelors degree in Engineering, Computer Science, Information Systems, or a related discipline.
Disclaimer:
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Capillary TechnologiesLocation(s): Mysuru
Keyskills: Product Implementation Configuration SAAS Api Integration Critical Thinking Api Automation Communication Skills API Testing
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