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Customer Service Executive - Bangalore - Office Based. @ IQVIA

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 Customer Service Executive - Bangalore - Office Based.

Job Description

RESPONSIBILITIES

  • Liaise with investigator sites to notify of alert values, critical values, data clarifications and data revision requests.
  • Act as primary contact for clinical investigator sites. Resolve issues for study coordinators concerning any aspect of the laboratory services in a timely manner.
  • Retrieve voicemail messages concerning supply orders, test or document requests, call backs etc. in a prompt manner.
  • Assist with training new team members. All responsibilities are essential job functions unless noted as nonessential
  • Work in Morning Shift - 5:30AM to 2:30PM
  • Work Location - Bangalore
  • Work Mode - Office Based.

Education/Qualification

  • Qualification - BMS/BBA/B.com/BA -
  • Experience in Customer Support/Customer Care/ Voice Process-
  • Current CTC -
  • Expected CTC -
  • Notice -

If You are interested kindly share your updated CV at fo*********a@iq**a.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: IQVIA
Location(s): Bengaluru

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Keyskills:   Customer Support Customer Care Voice Process BPO International BPO

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IQVIA

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and ext...