Manager - Motor Insurance Claims
- Ritco Logistics
- 7 - 8 years
- Noida, Gurugram
- 3 days ago
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Job Description
Position Overview
We are seeking a detail-oriented and experienced Manager Insurance Claims to lead and manage the end-to-end insurance claims process at Trucksup. This role is critical to ensuring efficient claims handling, reducing turnaround time, and enhancing customer satisfaction. The ideal candidate must have a solid background in managing vehicle insurance claims, preferably in logistics or fleet-based industries, and possess in-depth knowledge of claim processes, documentation, compliance, and insurer coordination.
Key Responsibilities
- Lead and manage the end-to-end claims process for truck insurance and other insured services.
- Coordinate with insurance companies, fleet owners, and internal stakeholders for timely and efficient claims settlement.
- Set up SOPs and claims processing workflows aligned with regulatory and operational best practices.
- Build and train a claims servicing team for pan-India support.
- Analyze claim trends and identify areas of fraud, risk, or delays, and implement improvement measures.
- Work closely with the underwriting and insurance business team to align claims with policy terms and customer expectations.
- Manage claim documentation, MIS reporting, and escalation handling.
- Regularly review and update claim guidelines in alignment with evolving regulations and insurer updates.
- Liaison with legal and third-party assessors for resolution of complex claims.
- Implement tech-driven solutions to digitize and track claim status in real-time via the Trucksup platform.
Requirements
- Minimum 7 years of experience in insurance claims, preferably in general insurance or vehicle/fleet claims.
- Prior experience in insurance companies, TPAs, brokers, or logistics firms is highly desirable.
- Deep understanding of insurance claims lifecycle, documentation, assessment, and settlement processes.
- Strong problem-solving and decision-making skills, with an ability to handle escalations and pressure situations.
- Excellent communication and coordination skills for working across stakeholders.
- Proficiency in using claims management software and MS Office tools.
- Knowledge of IRDAI regulations and compliance standards in the insurance claims sector.
Preferred Qualifications
- Graduate in any discipline (a degree or diploma in insurance is preferred).
- Certification from IRDA or related insurance training institutions will be an added advantage.
- Experience in setting up a claims department from scratch is a strong plus.
Job Classification
Industry: Courier / Logistics (Logistics Tech)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Ritco LogisticsLocation(s): Noida, Gurugram
Keyskills: Insurance Claims Fleet Logistics
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