Arabic-speaking Customer Care Agent
- Mondee
- 3 - 8 years
- Hyderabad
- 2 months ago
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Job Description
Job Position - Arabic Speaking Customer Care Agent
Experience Required - 2-5 Years
Job Type - Full time
Location - Hyderabad, India
Overview
We are seeking motivated and customer-oriented individuals who are fluent in Arabic to join our customer support team. As an Arabic-speaking Customer Support Agent, you will be responsible for handling inbound calls and assisting customers with various travel-related services, including waivers, schedule changes, ticket management, and general support.
Role and Responsibilities
- Handle inbound customer calls professionally and courteously.
- Assist customers with waivers, schedule changes, issuing, voiding, reissuing, and refunding tickets.
- Provide clear, accurate, and empathetic communication in Arabic.
- Resolve customer inquiries and issues efficiently while ensuring customer satisfaction.
- Maintain up-to-date knowledge of company policies, procedures, and travel services.
- Accurately document customer interactions and maintain records of customer communications.
- Collaborate with internal teams to ensure timely and effective solutions
Desired Skills
Required Skills & Qualifications:
- Fluency in Arabic (spoken and written) is mandatory.
- Proficiency in English is a plus.
- Previous experience in customer service or a travel industry role is preferred.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Comfortable using ticketing and CRM systems
- Experience in airline, travel, or ticketing services.
- Knowledge of GDS systems (e.g., Amadeus, Sabre, Galileo) is an advantage
Working Days
5 working days per week
Rotational weekly offs
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Enterprise & B2B Sales - OtherEmployement Type: Full timeContact Details:
Company: MondeeLocation(s): Hyderabad
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