Telco Sourcing - Process Owner
- Orange Business
- 10 - 15 years
- Noida, Gurugram
- 2 months ago
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Job Description
The role of Process Owner for the Telecom Sourcing organization within Global Delivery Operations involves overseeing and managing various aspects of the teams processes, projects, and performance Here are some key responsibilities:
Agile Process optimization and Improvement
Identify opportunities for process optimization and efficiency within the Telecom Sourcing community
Develop and implement strategies to streamline workflows and enhance productivity
Collaborate with GPOs and stakeholders to identify process gaps and pain points, aiming to improve and simplify company delivery processes
Provide support in Service Improvement Programs (SIPs) to address performance issues and track actions to resolve recurring incidents or problems
Identify and implement process enhancements to increase efficiency and reduce costs in sourcing activities
Contribute to the development of NewCo and participate in specific Epics
Digital Transformation & Tools
Identify opportunities for digitalization and automation within the team, considering constraints and feedback from team members
Support the team to ensure accuracy and integrity of customer data in our systems
Ensure tools and processes align with operational teams needs and effectively support their day-to-day activities
Communication & Interlocks
Develop a communication bridge between technical consultants and stakeholders
Regularly send newsletters highlighting practice improvements and new feature development in tools
Orchestrate telecom analyst, buyer and consultant to access necessary information, including up-to-date best practice documentation
Prioritize customer satisfaction and ensure consultants meet internal and external expectations
Provide clear and relevant reporting on targets
Monitor and benchmark KPIs to drive improvement
Documentation and Reporting
Maintain accurate documentation of Sourcing processes
Prepare and present reports on sourcing performance and project status to management and key stakeholders
Agile Process optimization and Improvement
Identify opportunities for process optimization and efficiency within the Telecom Sourcing community
Develop and implement strategies to streamline workflows and enhance productivity
Collaborate with GPOs and stakeholders to identify process gaps and pain points, aiming to improve and simplify company delivery processes
Provide support in Service Improvement Programs (SIPs) to address performance issues and track actions to resolve recurring incidents or problems
Identify and implement process enhancements to increase efficiency and reduce costs in sourcing activities
Contribute to the development of NewCo and participate in specific Epics
Digital Transformation & Tools
Identify opportunities for digitalization and automation within the team, considering constraints and feedback from team members
Support the team to ensure accuracy and integrity of customer data in our systems
Ensure tools and processes align with operational teams needs and effectively support their day-to-day activities
Communication & Interlocks
Develop a communication bridge between technical consultants and stakeholders
Regularly send newsletters highlighting practice improvements and new feature development in tools
Orchestrate telecom analyst, buyer and consultant to access necessary information, including up-to-date best practice documentation
Prioritize customer satisfaction and ensure consultants meet internal and external expectations
Provide clear and relevant reporting on targets
Monitor and benchmark KPIs to drive improvement
Documentation and Reporting
Maintain accurate documentation of Sourcing processes
Prepare and present reports on sourcing performance and project status to management and key stakeholders
Over 10 years of industry and relevant experience
Project management and coordination skills to effectively oversee telecom sourcing initiatives
Strong understanding of telecom sourcing and procurement processes to ensure compliance and efficiency
Vendor management and negotiation skills to secure optimal agreements and relationships
Contract management expertise to handle agreements and legal considerations
Stakeholder communication and collaboration skills to align teams and manage expectations
Analytical and problem-solving abilities to address sourcing challenges and identify opportunities
Risk management skills to mitigate potential issues in sourcing activities
Knowledge of industry standards and compliance requirements relevant to telecom sourcing
Change management skills to support process improvements and organizational transitions
Leadership and team management capabilities to guide cross-functional teams and projects
Excellent verbal & written communication skills in English
Project management and coordination skills to effectively oversee telecom sourcing initiatives
Strong understanding of telecom sourcing and procurement processes to ensure compliance and efficiency
Vendor management and negotiation skills to secure optimal agreements and relationships
Contract management expertise to handle agreements and legal considerations
Stakeholder communication and collaboration skills to align teams and manage expectations
Analytical and problem-solving abilities to address sourcing challenges and identify opportunities
Risk management skills to mitigate potential issues in sourcing activities
Knowledge of industry standards and compliance requirements relevant to telecom sourcing
Change management skills to support process improvements and organizational transitions
Leadership and team management capabilities to guide cross-functional teams and projects
Excellent verbal & written communication skills in English
Qualification and Certification
- Bachelors degree in Business, Telecommunications, or related field
- Professional certifications such as PMP, ITIL, SAFe Agilist, DevOps will be preferred
- Continuous learning through industry workshops, seminars, or courses related to telecom sourcing and procurement
Global Delivery & Operations
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Procurement & Supply ChainRole Category: Procurement & PurchaseRole: Vendor RelationsEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Noida, Gurugram+ View Contact
Keyskills: Procurement Telecom Change management PMP Automation Team management Contract management Project management Analytical Risk management
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Orange Business
Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
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