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Team Lead @ Wipro

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 Team Lead

Job Description

Job Title: Team Leader

Location: Hyderabad (Gopanpalle)

Notice Period: Immediate Joiners Only

Shift Timings: Rotational Shifts


About the Role:

We are seeking an experienced and dynamic Team Leader to join our growing team in Hyderabad. The ideal candidate should have at least 2 years of on-paper experience as a team leader in a fast-paced environment and possess solid expertise in managing attrition and shrinkage effectively.


Key Responsibilities:

  • Lead, mentor, and motivate a team to achieve operational excellence
  • Monitor and manage team performance metrics including attrition and shrinkage
  • Implement strategies to improve employee retention and reduce absenteeism
  • Conduct regular team meetings, one-on-ones, and performance reviews
  • Address team concerns, ensure high levels of engagement and morale
  • Coordinate with internal departments to resolve issues and ensure smooth operations
  • Maintain daily, weekly, and monthly reports as required

Required Qualifications & Skills:

  • Minimum 2 years of documented experience as a Team Leader
  • Strong understanding of attrition management and shrinkage control
  • Strong problem-solving and conflict resolution abilities
  • Experience in a BPO or customer service environment is a plus

Perks & Benefits:

  • Two-way cab facility within 25 kms of Gopanpalle

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Hyderabad

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Keyskills:   Team Handling Attrition Management Team Leading Team Leadership Shrinkage Attrition Control Shrinkage Control SLA Management

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