Project Management Office (PMO) Manager @ BMC Software

Strategic Alignment:

• Ensuring project teams are aligned with the organization's strategic objectives and business goals.

Portfolio Management:

• Overseeing the project portfolio for a defined geography
• Prioritizing projects based on BMC Helix ProServ strategy
• Communicating effectively with various stakeholders, including senior management, project teams, customers, partners and external parties.

Financial Management:

• Proactive planning to achieve quarterly, half-yearly and annual revenue goals assigned to the business function.
• Monitoring budget planning, utilization, and recognition on all projects delivered by the team members.
• Managing Bad Debts and recovery process.

Resource Management:

• Managing and allocating resources across projects
• Maintaining 10-20% additional capacity
• Ensuring all resources are adequately skilled on all BMC Helix product lines
• Ensuring all resources are PMP certified, and the certifications are renewed on a timely manner.
• Ensuring all resources are certified in the most updated ITIL standards.
• Providing training and mentorship to project managers and team members.

Stakeholder Management:

• Working in closely with the Resource Management, Sales, and Customer Success teams on pipeline generation and demand planning.
• Partnering with the Service Delivery, Support, and R&D teams ensuring smooth delivery of projects and escalation management.

Process Management:

• Implementing, and maintaining standardized project management processes and methodologies as prescribed by the BMC Helix Project Management best practices.
• Ensuring the teams are proficient in using BMC Helix Project Management tools and applications.
• Identifying areas for improvement in project management processes and practices.

Governance & Reporting:

• Tracking project progress, identifying risks and issues, and implementing corrective actions.
• Establishing procedures to review project progress. Providing regular project status reports to senior management and stakeholders.
• Conducting and/or participate in Steerco meetings.
• Preparing weekly, monthly, and quarterly reports and summaries on all KPIs.