Senior Associate - Catalog
- Amazon
- 1 - 6 years
- Kolkata
- 21 hours ago
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Job Description
Are you eager to make a huge impact to a program, which will help Amazon s Sellers growAre you ready to setup the best-in-class Sellers operations, define processes to drive Sellers satisfaction and work with internal teams to improve their business with Amazon Amazon s Retail Business Services (RBS) team is looking for a dynamic and talented candidate to achieve business/operations goals for our Sellers. You will be responsible for root causing data quality issues, researching Sellers chargeback escalations, identifying selection gaps and help expanding selection from the Sellers, and develop business relationship with Sellers in the end.This position offers an introduction to our online retail business and a broad training ground for future success. You should be a effective listener, communicator & problem-solver, and able to balance the needs and requirements of both Amazon.com and strategic Sellers. You must be able to effectively drive operational metrics and exceed ambitious business goals by engaging with internal business and operations partners. Minimum 1 year of experience in managing small/medium scale projects independently.
Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
Work with the Sellers/internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow
Implement and track metrics for recording the success and quality of their products
Willingness to work in flexible shifts (including Night Shifts), weekends and Indian holidays. A day in the life
Partnering with internal teams to manage seller relationship by championing the seller s needs at Amazon.
Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the sellers.
Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon.
Work with internal Amazon teams & the seller to improve operational aspects of their business to providing a great consumer experience.
Conduct deep analysis on the issues for the sellers and develop recommendations and action plans based on data to improve seller experience Bachelors degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel Ability to drive process or procedure improvements
Job Classification
Industry: InternetFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: eCommerce OperationsRole: Catalog ExecutiveEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Kolkata+ View Contact
Keyskills: Business services Automation online retail Catalog Associate Data collection Data quality MS Office Operations Business operations Retail business
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