Manager Client Engagement
- CAI
- 5 - 10 years
- Bengaluru
- 1 month ago
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Job Description
for our clients, ensuring seamless service delivery and project execution. This role requires strong relationship management, project coordination, and analytical skills to drive customer satisfaction and operational efficiency.Act as the primary liaison for clients, ensuring a strong and positive relationship.
Collaborate with clients to implement services and effectively plan project timelines and deliverables.
Ensure compliance with contract terms and service-level agreements.
Identify opportunities for upselling and cross-selling to enhance client value.
Lead project initiation, planning, execution, monitoring, and closure.
Coordinate with cross-functional teams (technology, communication, development) to ensure smooth project delivery.
Organize and lead project meetings and ensure all stakeholders are aligned.
Handle client feedback and complaints promptly as per QMS processes (Customer Satisfaction Surveys).
Provide strategic guidance to clients to improve engagement and retention.
Monitor resource productivity through time sheet analysis and calculate utilization metrics.
Conduct effort estimation and track billing vs. resource utilization per client.
Oversee project closure and ensure timely billing based on agreed contract terms.
Minimum 5 years of experience in client relationship management and project coordination.
Excellent communication, leadership, and interpersonal skills.
Strong analytical mindset with a focus on resource management and billing.
Proven ability to manage multiple clients and projects simultaneously.
Experience working in a collaborative, cross-functional environment.
Why Join us
5-day work week with fixed weekends off.
Opportunity to lead impactful client projects.
Work in a collaborative and growth-driven culture.
Strategic role with high visibility across departments.
- No. 12, Earthen Phoenix,
Sanjeevappa Layout,
10th E cross,
Nagavarapalya Main Road,
C.V.Raman Nagar,
Bengaluru 56 00 93
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Procain ConsultingLocation(s): Bengaluru
Keyskills: Analytical Information security Project coordination Consulting Billing Client engagement Resource management Project delivery Operations Monitoring
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About Talent Sketchers: Talent Sketchers is an ISO-certified MNC headquartered in Pune, India, with a global presence in San Jose, USA. Established in 2003, we are a recognized leader in Staffing Services across India. With a strong workforce of 1800+ professionals, we have successfully placed over...
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