Team Leader L3 @ SPECTRA

Job Description

We are seeking an experienced Level 3 Team Lead to oversee a high-performing L3 technical support team. The ideal candidate should have 10-12 years of hands-on networking expertise, including leadership experience in managing complex network environments. This role requires advanced technical proficiency in Fortinet firewalls, SD-WAN, UTM, DNS/DHCP, Wireless technologies, Access points, Routing, and Switching, along with strong team management and customer escalation resolution skills.

Key Responsibilities Team Leadership & Management

Lead, mentor, and manage a team of L3 engineers to ensure timely resolution of critical network incidents and service requests.

Assign tasks, set priorities, and ensure timely resolution of technical issues. Oversee shift rotations, workload distribution, and escalations to maintain 24/7 operational readiness. Technical Expertise

Provide L3 level support for Networking issues related to Routing, switching, Firewalls, SDWAN, UTM, and Wi-Fi Systems. Handle critical network incidents and escalations, ensuring timely resolution.

Perform network performance monitoring, troubleshooting, and optimization. Manage routing & switching operations, ensuring seamless network connectivity

. Manage high-priority customer tickets, ensuring adherence to SLAs and minimal downtime. Collaborate with cross-functional teams (L1/L2, vendors, customers) for root cause analysis (RCA) and permanent fixes.

Maintain detailed records of network configurations, changes, and service request resolutions. Academic Qualifications: Required Desired Bachelors degree in IT, Computer Science, or related field (or equivalent experience) with Certifications: Fortinet NSE 4/7, CCNP, SD-WAN certifications, or equivalent preferred.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Team Handling L3 Technical Support Team Management Sdwan Team Leading L3VPN WiFi Firewall