IT Support Engineer I
- Ciklum
- 1 - 4 years
- Chennai
- 3 months ago
- Email to a friend
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Job Description
DescriptionCiklum is looking for a IT Support Engineer I to join our team full-time in India.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4, 000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
An IT Support Engineer I provides the first line of technical support to all Ciklum employees and basic IT services of high quality. This role involves performing day-today support tasks and resolving failure issues.
Responsibilities
- Managing tickets on the Service Desk system
- Delegating tasks to the second and third lines of support
- Communicating with customers through Gmail, Google Chat, Google Meet, and phone calls
- Providing daily user support with hardware and software issues
- Cooperating with other IT sub-departments to solve common IT issues
- Cooperating and communicating with other IT sub-departments to find the best way to fix problems and improve IT service management
- Maintaining up-to-date both external (for customers) and internal (for the team) documentation up-to-date
- Preparing, provisioning, and deprovisioning workstations for newcomers and leavers
- Cooperating with the Procurement department
- Cooperating with IT service providers
- Managing IT assets and peripherals in the IT stock
Requirements
The minimum skills a Junior IT Support Engineer must possess are as follows:
- Technical background: Knowledge in the administration of Windows 10 and above, Linux Ubuntu, macOS, Microsoft products, Network, Google Apps, Active Directory, GPO
- Problem-solving abilities: Diplomatic mindset, client-oriented (client first) approach, and crisis management skills
- Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks
- Understanding of the ITIL principles, good communication skills To be able to convey information
- Stress resistance: To be able to remain calm in difficult or stressful situations
- Self-improvement and self-education: To be eager to learn
- English level: Intermediate and above
Whats in it for you
- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: hybrid work mode at Chennai or Pune
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: CiklumLocation(s): Chennai
Keyskills: Procurement IT services Linux IT support Active directory Windows Medical insurance microsoft Technical support Team building
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Ciklum
Ciklum is a leading global digital services and software engineering company, serving Fortune 500 and fast-growing organisations. Headquartered in the UK, we unite 4000+ software developers, designers, product managers and data scientists around the world building tailored digital solutions that l...
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