Application Support Engineer
- Waisl
- 0 - 1 years
- Delhi, NCR
- 3 days ago
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Job Description
Role & responsibilities:
Provide first-level support for internal staff or customers by resolving IT -related issues
via phone, email, or chat.
Identify and log technical issues in a ticketing system, prioritizing and categorizing
them based on severity.
Troubleshoot and resolve basic hardware, software, and network-related issues.
Provide guidance and instructions for simple technical problems, software and system
configurations.
Escalate unresolved issues to the appropriate higher-level support team (L2 or L3).
Assist with password resets, user account management, and access control.
Document and track all support activities, ensuring all issues are closed within agreed
timelines.
Maintain knowledge base articles and assist in updating internal documentation for
end-users.
Ensure high levels of customer satisfaction and timely resolution of issues.
Skills and Competencies:
Problem-solving skills with a methodical approach.
Basic knowledge of web development, including HTML, CSS, and JavaScript.
Familiarity with front-end frameworks (e.g., React, Angular, or Vue.js).
Basic understanding of back-end technologies like Node.js, Python, Java, or PHP.
Time management skills and ability to prioritize effectively.
Strong attention to detail and organizational skills.
- A customer-oriented mindset and a passion for helping others.
Strong communication skills and ability to explain technical concepts to non - technical
users.
Ability to work under pressure and manage multiple tasks
Provide 24/7 on-call support to ensure that critical issues are addressed promptly,
especially in high-pressure environments like airports, where downtime can affect
operations.
Be available for immediate troubleshooting, support, and resolution of any urgent
issues that arise outside of regular business hours.
Coordinate with the team for after-hours escalations and work on-site if necessary to
ensure continuous system functionality and minimal disruption to operations.
Preferred candidate profile
Internship experience or personal projects related to full-stack development.
Experience with cloud technologies or containerization (e.g., Docker, AWS).
Understanding of responsive design and mobile-first development.
Knowledge of testing frameworks and practices.
Qualifications:
High school diploma or equivalent; a degree in Computer Science, Information
Technology, or a related field (preferred).
Any relevant certifications or Ticket Management is a plus
Fresher is preferred
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: FreshersContact Details:
Company: WaislLocation(s): Delhi, NCR
Keyskills: Front End Framework Web Development Backend Development
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Waisl
WAISL Limited is an IT-company having expertise for setting up, operating, maintaining & upgrading the IT-infrastructure for Airports.
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