Project Manager(US Outsourcing Process)_10+yrs
- Ardem Data Services
- 10 - 12 years
- Lucknow
- 1 day ago
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Job Description
Senior Project Owner (SPO) Utility/Energy Division
Job Title: Senior Project Owner (SPO) - Utility & Energy Division Company: ARDEM Data Services
Location: Remote
Shift: 6:00 PM to 3:00 AM
About Us: ARDEM Data Services is part of a US-based global professional services company providing Business Process Automation and Business Process Outsourcing Services. We are seeking experienced Senior Project Owners (SPOs) specializing in Utility & Energy Sector projects. This role requires expertise in utility bill processing, energy data analysis, and workflow development to optimize operational efficiency.
Responsibilities and Duties:
Project Management:
Manage and oversee multiple utility and energy sector projects concurrently, ensuring timely and budget-friendly execution.
Serve as the main client liaison, ensuring clear communication and alignment on project expectations.
Develop project plans, milestones, and performance metrics to track progress effectively.
Team Leadership:
Lead and manage a team of process analysts handling utility data processing.
Assign responsibilities based on expertise, ensuring efficient resource utilization.
Conduct team huddles and performance reviews, providing feedback for improvement.
Quality Assurance:
Act as a quality checker, ensuring utility bill data processing meets high accuracy standards.
Implement quality control measures, including Root Cause Analysis (RCA) and Corrective Actions.
Maintain HQC, DQC, and FQC checklists for project tracking and final quality control.
Process Improvement:
Analyze utility data processing workflows and recommend efficiency improvements.
Implement automation and best practices for utility billing and energy consumption data.
Keep processing logs, work instructions, and process maps up to date.
Workflow Development:
Design and develop workflow processes for utility bill audits and energy data reconciliation.
Create training plans and ensure all team members are proficient in handling utility sector projects. Client Communication:
Communicate effectively in English with utility and energy clients to clarify project requirements.
Provide regular updates on progress, challenges, and resolution strategies.
Required Experience,
Skills, and Qualifications:
Bachelor's degree (Preferred: BTech- Engineering background only))
12 years of utility project management experience, with at least 7+ years in a leadershiprole
Experience handling utility bill processing, energy data analysis, or sustainability reporting
Ability to manage 15-20 projects with teams of 1-5 analysts or a single large project with30-50 analysts
Expertise in utility bill formats, energy consumption analysis, and ESGreporting
Strong understanding of data processing workflows, automation, and regulatory compliance
Proficiency in developing Training Plans, Quality Plans, and Standard Operating Procedures (SOPs)
Experience with Root Cause Analysis (RCA) and Corrective Action Plans (CAPs)
Strong English communication skills, with the ability to present confidently in video calls and client meetings Technical Requirements: Laptop or Desktop: Windows (i3/i5 or higher, 8GB RAM minimum) Screen: 14 inches, Full HD (19201080) Internet Speed: 100 Mbps or higher
Job Classification
Industry: BPM / BPOFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Ardem Data ServicesLocation(s): Lucknow
Keyskills: Utility Projects Team Management Process Improvement Project Management Quality Assurance Root Cause Analysis Project Monitoring Lean Six Sigma Project Execution Utility Six Sigma Energy Sop Preparation
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