Job Description
Position : Call Center Executive
Experience : 0 - 1 Years
Education : 12th / Under Graduate / Graduation - Any Specialisation
Location : Durgapur
Type of Employment : Full time
Job Shift : Night Shift(9. 00 PM - 6. 00 AM)
Salary Package : 96000 - 144000 Lakhs Rupees Per Annum
Job Responsibilities :
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up- sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Desired Candidate Profile
Data Entry Skills.
Exceptionally self- motivated and directed.
Keen attention to detail.
Ability to motivate in a team- oriented, collaborative environment.
Excellent Communication skills
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non Tech Support - Voice / Blended
Employement Type: Full time
Contact Details:
Company: Technext Technosoft
Location(s): Durgapur
Keyskills:
Transactions
Typing
Customer focus
Database
Customer service
Research
Call Center Executive
Operations
Night shift
Data entry