Mega Walk In | Hiring Freshers | Technical Chat/voice Support @ TELUS International

Job Description

TELUS Digital is Hiring Freshers and Experienced candidates for Technical Support Executive (Voice/Non Voice)

Role & Responsibilities

• Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Schedules a technician dispatch for on-site service calls when necessary.
• Escalates appropriate technical issues to upper-level technical support when needed.
  

Preferred Candidate Profile

• Need minimum 1 yr of experience in internet troubleshooting in BPO Industry.
• Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting
• Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues
• Educational Qualification :Any Graduate, Post Graduate can apply
• Freshers with Graduation can apply for voice role
• Freshers graduating in 2025 are eligible to apply
• Excellent communication in English.
• Comfortable working with 24*7 Environment
• Job Location - Sector 135 Noida (Work from Office)
  

Perks and Benefits

• Salary: 3.2 LPA - 4.99 LPA
• Both side cab facilities (Upto 35 kms from office location)
• Medical Insurance
• Life Insurance
  

Interview Process

• HR Round
• Online Assessment
• Operations Round

Job Classification

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Technical Support technical chat Customer Service L1 Support Broadband Wifi Devices ISP Router Telecommunication Telecom Technical Voice Process International Voice Modem Internet WiFi