Genpact Walkin Drive For Customer relations analyst roles on 21st June
- Genpact
- 2 - 5 years
- Hyderabad
- 1 day ago
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Job Description
Ready to shape the future of work?
At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Genpact Walk-In Drive for the role of Process Developer, Customer Relations Analyst || Hyderabad on 21st June 2025 (Saturday)
- Walkin Drive Date: 21-June-2025 (Saturday)
- Walkin Time: 11:30 AM - 1:00 PM
- Walkin Venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana-500049
- Experience: 2-5 years (Previous exp. in supply chain domain)
- Graduation: Any graduate (except law)
- Work location: Hyderabad (work from office)
- Shift: Should be comfortable with any shift (24*7)
The Customer Relations Analyst provides post-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our case management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business.
Responsibilities
- Handling customer/sales requests and providing information to customers via e-mails/phone
- Provide prompt, efficient, and satisfactory responses to customer inquiries on Contracts/order status and billing/invoicing corrections.
- Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction.
- Coordinating the processing of credits and product replacement with the Internal team and Vendors.
- Liaising and pursuing with End Clients, Internal team, Carriers, and Vendors to address concerns and questions about Order fulfilment, Shipment tracking and Refunds.
- Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
- Updating ERP regarding customer details, order details, supplies, pricing etc.
- Follow-up on pending items with Logistics / Supply chain team for order delivery status
- Gathering information from logistics partners and informing customers regarding
- Coordinating with demand control team to obtain availability dates of short / unavailable items on customers order
- Track end to end status of order and share real time updates with the customer
- Share insights to the Training team on improving overall teams process knowledge
- Own SLA/KPI and ensure daily TAT and Accuracy targets are met
Qualifications we seek in you!
Minimum Qualifications / Skills
- Any graduate (except law)
- Industry Experience - Services or hi-tech industry
- Process/Domain Experience
- Order Management (Entry/Amendment)
- Quote to cash process and sales administration
- Coordination with Logistics / Supply chain teams
- Dispute Management
- Pre-Sales & Post-Sales Support
- Knowledge on Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics.
- Project based billing collation and computation Experience of Managing and administering contracts
Preferred Qualifications/ Skills
- Ability to learn quickly
- Diploma / Post Graduation in International supply chain management / Sourcing Management
- Oracle, SAP, knowledge and experience would be an added advantage
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
- Payslips
Why join Genpact?
- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Walk-insContact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: Order Management Vendor Management Post sales queries Logistics Planning Supply Chain Pre sales support Inventory Management Supply Chain Planning Customer Complaints Dispute Management Customer Queries Order Processing Order Fulfillment
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