Support Engineer @ Contus Tech

We are looking 24/7 Support Engineer with strong AWS and Linux experience in the past. Its a hot open position preferring short joiners and Chennai localities.

• Mandatory Skills: AWS or Google Cloud or On-Premises with Linux

• Bachelor s degree in engineering or a related field

• Should have good written and verbal communication skills. (Mandatory)

• Should you have good experiences in cloud services management (AWS, Google Cloud andOn-Premises).

• Should have good knowledge in Jenkins, CICD, VMware, networking processes.

• Experience in Ansible is an added advantage.

• Proven technical support experience of at least 3 years supporting applications and a minimum of 2 year experience in L2 support

• Plan the shift hours and manage the resources.

• Ready to work on 24/7 shifts , weekends and other holidays as required by the business.

• Excellent written and verbal communication skills

• Passionate about learning and mastering new technologies and skills

• Applicants with a programming background are preferred.

• Investigate and identify the root cause of customer issues and drive resolutions across various teams

• Provide expert-level technical support and deal with issues escalated by junior support staff

• Manage customer issues related to the configuration, and operation of the product suite and cloud deployments on a timely basis

• Document defect and enhancement requests on behalf of customers

• Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence

• Give customers prompt and reliable updates related to the server.

• Work with internal teams in a consultative and supportive role

• Train teams/members on the nuances of applications using simulations when required

• Work as an advisor on the product best practices for better supportability