Process Developer - I2C @ Genpact

  

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our first accelerator industry, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today

Inviting applications for the role of Process Developer, OTC  ! 

In this role you are expected to be an independent worker who demonstrates ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry/capture to payment. This includes a variety of tasks, such as order entry, order validation, shipment document creation, invoicing, and cash application. The ideal candidate will have strong analytical and problem-solving skills and excellent customer service and communication skills. 

 

 

Responsibilities 

Follow established policies & procedures as laid out in SOPs and other relevant process documents. 

Willing to work in US shifts and follow US calendar for Holidays. 

Areas of operation   

oDeductions management (Claims / Dispute)  

oContract management 

oOrder entry & exception management  

Support month-end close activities 

Backup Support on portfolios as needed  

Update SOPs  

Peer to peer audits (optional, only if assigned) 

 

Qualifications we seek in you! 

Minimum Qualifications / Skills 

Bachelor or Graduate degree  

Relevant years of experience in Order to Cash 

Strong analytical and problem-solving skills 

Excellent customer service and communication skills 

Must be self-reliant, resourceful, and proactive in approaching tasks. 

Strong analytical skills and ability to work with complex data. 

Excellent attention to detail and problem-solving abilities 

 

Preferred Qualifications/ Skills 

Knowledge of all Order-to-cash processes in the CPG or retail industry. 

Proficient in Microsoft Office - Excel, PowerPoint, and Word Strong communication skills  

Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines. 

Strong interpersonal skills, with the ability to work in a team environment. 

Ability to multi-task and prioritize items with specific time constraints. 

Client-focused mindset with proven ability to respond quickly to internal and external client requests. 

 

Why join Genpact?

Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.