Delivery Manager @ Elixr Labs

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Delivery Manager

Elixr Labs
4 - 5 years
17 days ago
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Job Description

We are seeking a Deliver Manager to oversee the delivery of solutions and products delivered by organization.

Responsibilities

1. Delivery Leadership

Lead and Manage Delivery Teams : Overseeing a team of all employees working for the account(s). Understand the delivery plan and take accountability of the Delivery
Escalation Handling : Taking on escalated support cases or challenges that require high-level technical expertise.
Employee Transition and Forecasting: Manage the deployment of associates proactively to improve the billing rates, margins by maintaining ratio of employees on experience. Working with Horizontal Leads and Vertical leads on driving the hiring and reducing the impact

2. Governance

Own and drive the governance calls with customers and internal management teams
Establish regular meetings with reportees, team members

3. Processes

Understand current practices
Establish new best practices to improve the delivery

4. Communication and Client Management

Client Interaction : Interfacing with customers to understand their needs, provide updates, and manage expectations.
Cross-Functional Communication : Bridging the gap between technical teams and non-technical stakeholders, ensuring effective communication and understanding.

7. Tools and Technologies

Service Management : Proficient in Jira and Freshdesk for incident and workflow management.

8. Reporting and Metrics

Reporting : Tracking performance and delivery metrics, incidents and reporting to senior management.

SLAs & KPIs : Managing SLAs and optimizing KPIs for the delivery Requirements

Educational Background and Experience

Education : A bachelordegree in Computer Science, Information Technology, Engineering, or a related field.
Experience : Typically requires around 15 years of experience in IT support, application management, or software development, with at least 4-5 years in a leadership role. Experience in healthcare domain with exposure to compliance like HIPAA, GDPR will be beneficial.

Benefits

Competitive Compensation and Benefits.

Elixr Labs offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals.

What we offer at Elixr Labs

At Elixr Labs, you will enjoy a robust rewards package which includes:

Opportunity to work on various projects and sizes.

Competitive salary.

Group Insurance.

Learning and development programs, training

Career opportunities.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Project & Program Management
Role Category: Technology / IT
Role: Director - Program Management
Employement Type: Full time

Contact Details:

Company: Elixr Labs
Location(s): Serilingampally

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Keyskills: Service management Billing HIPAA Manager Technology Healthcare JIRA Forecasting Information technology Client management

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Elixr Labs

Elixr Labs is where technology meets healthcare. We thrive by creating solutions to primarily improve the efficiency of healthcare professionals and installations. Our mobility solutions give a blanket coverage over all functions in the healthcare vertical from research to surgery. Our team consists...

Delivery Manager @ Elixr Labs

Home > Technology / IT