Hr Operations Specialist
- Artech Infosystems
- 22 Positions
- Bengaluru
- 2 months ago
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Job Description
- Contact Centre Operations, Customer support, Inbound and Outbound calls and webchat (emails/text) to US based candidates to screen them for client's hiring requirement. Recording outcome of the call on tool.
- Excellent Comm skills Versant 58 & above
- Additional Written Assessment to be cleared for chat support
- Be ready to work in US hours (Shifts varying from 5 PM IST to 7 AM IST)
- Exposure to US contact center preferable.
- Work from Office is mandatory .
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirement
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
- Proven work experience in an international contact center environment (preferably USA) in making/receiving calls.
- Experience working and delivering under strict timeline.
- Should have neutral accent
- Excellent communication skills (verbal and written).
- An ability to handle sensitive and confidential information.
- Agile and flexible with work schedule.
- Experience working and navigation on multiple systems/tools.
- Logical and analytical thought process.
- Willing to work in any US shift (EST/CST/MST/PST).
- Willing to work in rotational shifts and rotations week off as and when required
Responsibilities:
Requirements:
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: HRFunctional Area: Not SpecifiedRole/Responsibilies: Hr Operations SpecialistContact Details:
Company: Artech InfosystemsLocation(s): Bengaluru+ View Contact
Keyskills: international voice process customer support recruitment voice hr
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₹ 0 to 1 Yr
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Artech Infosystems
Artech Infosystems Pvt. Ltd. Artech is a Global Provider of Workforce Solutions & IT Consulting Services. Having our Head Office at New Jersey and other locations are Noida, Bangalore, Pune, Hyderabad, & Chennai. Having global employee strength of 7000+.
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