Process Associate - Customer Care
- Genpact
- 0 - 2 years
- Jaipur
- 18 days ago
- Email to a friend
- Report this job
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate, Customer Care!
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Responsibilities
Respond to customer queries and customer concerns
Provide support for data collection to enable Recovery of the account for end-user
Maintain a deep understanding of client processes and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Exhibit a capacity for critical thinking and analysis.
Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you!
Minimum qualifications
Graduate (Any Discipline)
Freshers are eligible
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer-centric approach
Excellent proficiency with written English and with a neutral English accent
You should be able to work on a flexible schedule (including weekend shifts)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: GenpactLocation(s): Jaipur
Keyskills: voice analytical customer service customer focus fmea operations customer queries english dynamic non voice ppap customer handling communication skills bpo operations management apqp spc customer care equipment customer support industrial chat msa doe internet
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in