Tata Capital is hiring For Email Officer
- Tata Capital
- 1 - 3 years
- Mumbai
- 2 months ago
- Email to a friend
- Report this job
Job Description
Walk-in Interview for the role of Email in TATA Capital Ltd
Preferred Experience- Previous experience in Email customer support role (preferably NBFC/Bank email process)
Job Description-
Education Qualification- Any bachelors degree
Relevant Experience- 1 to 3 Years (Should be having Excellent communication in English)
It will be Permanent on role job of TATA Capital
Skill Set Required-
Ability to draft email responses to customers
Must have good learning skills to acquire product & process knowledge
Should have excellent communication and English language skills (written and verbal) with good typing speed
Proficiency with MS Office particularly MS Excel & Word
Primary Responsibilities
Deliver extraordinary customer services by responding to customer concerns through email
Process customer query/request/complaints in a timely and comprehensive manner to ensure customer satisfaction
Document each customers question or problem as well as the resulting answer or solution
Document necessary account information and offer custom solutions that benefits the customer
Gather relevant information from customers as required and update it accurately to facilitate the resolution process
To manage all daily tasks and duties related to the process with strict compliance to guidelines
Persuade in getting feedback from customers to improve our processes, products and customer experience
Identify, escalate priority issues and report to the Supervisor on floor
Out call customers professionally and respond to customer queries and complaints.
Follow-up with internal stake holders wherever required
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Maintaining a positive, empathetic and professional attitude toward customers at all times
Address: Tata Capital Limited, B- Wing, 4th Floor I Lodha I-Think Techno Campus I Pokhran Road No.2 I Thane (West) 400 607 I India
Regards,
Pushpa Koli
State HR Manager Retail Finance, DSMG & Operations
Mob : 8657416*** / Pu********i@ta********l.com
Job Classification
Industry: NBFCFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Walk-insContact Details:
Company: Tata CapitalLocation(s): Mumbai
Keyskills: Email Process Blended Process Non Voice Process
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