Process Developer - Customer Relations or Order Management
- Genpact
- 2 - 5 years
- Hyderabad
- 12 days ago
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer, Customer Relations or Order Management
Responsibilities
Handling customer/sales requests and providing information to customers via e-mails/phone
Provide prompt, efficient, and satisfactory responses to customer inquiries on Contracts/order status and billing/invoicing corrections.
Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction.
Coordinating the processing of credits and product replacement with the Internal team and Vendors.
Liaising and pursuing with End Clients, Internal team, Carriers, and Vendors to address concerns and questions about Order fulfillment, Shipment tracking and Refunds.
Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
Updating ERP regarding customer details, order details, supplies, pricing etc.
Follow-up on pending items with Logistics / Supply chain team for order delivery status
Gathering information from logistics partners and informing customers regarding Coordinating with demand control team to obtain availability dates of short / unavailable items on customers order
Track end to end status of order and share real time updates with the customer
Qualifications we seek in you!
Minimum Qualifications / Skills
Any graduate
Industry Experience - Services or hi-tech industry
Process/Domain Experience:
o Order Management (Entry/Amendment)
o Quote to cash process and sales administration
o Coordination with Logistics / Supply chain teams
o Dispute Management
o Pre-Sales & Post-Sales Support
Other Preferences:
Knowledge on Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics.
Project based billing collation and computation Experience of Managing and administering contracts
Preferred Qualifications/ Skills
Ability to learn quickly
SAP experience is an asset
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: accounts receivable accounts payable sap order management process development inbound policies pay invoice processing accounting tracking billing operations management outbound vendor bank reconciliation invoicing processing debit cash pricing finance vendor reconciliation
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