Process Associate - Customer Care
- Genpact
- 0 - 2 years
- Noida, Gurugram
- 5 days ago
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate- Customer care
Youll be responsible for developing trusting relationships with internal and external customers; by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses.
Responsibilities
Should be able to work in blended environment where able to cater both Inbound and Outbound calls
Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.
Provide payment plans basis customer requirement.
Negotiate with customers to ensure they can make their account current
Strong analytical and accounting skills
Focus on team goals and successes, not just individual goals and successes
Willingness to take additional training as suggested by management
Qualifications
Minimum Qualifications/Skills
Prior collections management experience
Prior Experience in Collection Profile
Preferred Qualifications/ Skills
Graduate
Freshers are eligible
Excellent English interpersonal skills!
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: bpo analytical inbound calls inbound customer service customer care interpersonal skills equipment outbound calling accounting customer focus industrial written communication outbound strong communication skills calling english dynamic doe communication skills
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