Customer Relationship Manager @ Ginesys

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Customer Relationship Manager

Ginesys
7 - 10 years
Noida, Gurugram
18 days ago
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Job Description

We are looking for a highly motivated Operations Manager to lead and manage the day-to-day operations of our EMG division, including the GST Support Team, E-Doc (e-Invoicing, e-Way Bill, e-Ledger), and implementation function. This is a key leadership role that ensures smooth delivery of support, training, and implementation activities while maintaining high customer satisfaction.

Key Responsibilities:

Manage day-to-day operations of the EMG (EaseMyGST) team across GST Support, E-Doc, and implementation.
Oversee team performance, allocate tasks, and ensure SLAs are met across all functions.
Drive operational efficiency through process improvements and team coordination.
Plan and conduct regular training sessions for team members on GST updates, product enhancements, and customer service skills.
Ensure timely resolution of client issues and high-quality support delivery.
Collaborate with the product and tech teams for continuous improvement based on client feedback.
Monitor implementation timelines and support go-live processes.
Prepare performance reports, highlight key operational metrics, and report to senior management.

Must-Haves:

7-10 years of experience, with at least 5 years in a team lead or managerial role.
Proven track record of handling customer support operations or software implementation.
Excellent communication, team management, and problem-solving skills.
Ability to plan and deliver structured training programs.
Should have knowledge of Customer handling.
Should have knowledge of commercial.

Good to Have:

Experience working with ASP/GSP platforms or GST Suvidha Providers.
Graduate (Commerce background preferred).
Strong understanding of GST laws, filing processes, and compliance.
Exposure to retail domain or ERP implementation will be an added advantage.
Hands-on experience with tools like Excel, Jira, or other ticketing systems.

Benefits:

We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach.

We offer competitive salary, and other fantastic perks and benefits, such as:

Ginesys Academy for holistic training and development
Comprehensive health insurance coverage
Excellent rewards and recognition policy
Transparent compensation policy with no unnecessary deduction in CTC
Annual company off-site and a variety of events, celebrations throughout the year
Travelling opportunities between our offices across the country.
Annual Ginesys walkathon & related sporting events
Quarterly Coffee with CEO

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Ginesys
Location(s): Noida, Gurugram

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Ginesys

Ginesys is one of the leading retail software companies in India and is the most preferred solution for fashion and lifestyle brands and supermarkets. We have offices in 5 metros (Gurugram, Kolkata, Mumbai, Bengaluru, and Hyderabad) and a team strength of 150+. Our customers are typically SMB retail...

Customer Relationship Manager @ Ginesys

Home > Customer Success, Service & Operations - Other