Business Analyst
- Hippo Innovations
- 1 - 2 years
- Noida, Gurugram
- 11 days ago
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Job Description
JOB RESPONSIBILITIES
- Act as the primary point of contact for clients post-sales to ensure smooth onboarding and usage of the StoreHippo platform.
- Handle client onboarding sessions including training, addressing product-related queries, and system walkthroughs.
- Understand client business goals to offer proactive support and suggest platform features that maximize value.
- Coordinate with internal departments (tech, support, product teams) to fulfill client needs and resolve issues efficiently.
- Maintain high client satisfaction levels through prompt support and consistent communication.
- Track and report client health scores, engagement levels, and help drive renewals and upsell opportunities.
- Document client interactions, queries, and service outcomes in internal systems.
CORE COMPETENCIES
- Strong communication skills
- Ability to handle leads (inbound, outbound)
- Convincing skills to convert leads and inquiries into sales
- Maintain customer relationships (existing/ prospective)
- Perform effective online presentations to prospects
- Ability to independently handle client acquisition through various channels and follow-ups.
- Self-starter who believes in the importance of teamwork, while operating unmonitored individually.
QUALIFICATIONS:
- Bachelor's degree in business administration, marketing, or a related field.
- Strong verbal and written communication skills.
- Excellent organizational and time management skills.
- Ability to work in a team environment and collaborate with cross-functional teams.
- Ability to adapt to changing priorities and manage multiple tasks.
- Strong problem-solving skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Hippo InnovationsLocation(s): Noida, Gurugram
Keyskills: Product Demonstration Requirement Gathering Client Servicing Customer Retention Strong Communication Skills Client Onboarding Cross Selling Use Cases Client Relationship Management User Stories SLA Upselling Wireframing
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Hippo Innovations
Hippo Innovations Pvt Ltd StoreHippo is a fully managed SaaS-based E-commerce platform that provides comprehensive turnkey solutions for B2C and B2B players to build, scale, manage and market their online stores and multi-seller marketplaces. Powered by the latest mobile-first technology stack...
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