Call Center Manager
- The Tech Hub
- 3 - 8 years
- Pune
- 3 months ago
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Job Description
- Key Requirements Minimum of three years of experience as a Call Center Manager or Team Leader in a sales or service-oriented call center
- Proven experience in managing a team of more than fifteen telecallers Strong understanding of call center operations key performance indicators and performance monitoring Fluency in English and Hindi is mandatory
- Knowledge of regional languages such as Marathi is preferred Excellent communication leadership and problem-solving skills
- Proficiency in CRM software call center tools and reporting dashboards Ability to work six days a week from Monday to Saturday
- Industry: Educational Institute Call Center Working Days: Monday to Saturday (Six days a week) Salary Range: Rs 400000 to Rs 700000 per annum Job Summary We are looking for an experienced and result-oriented Call Center Manager to lead the operations of our educational institute s call center in Bavdhan Pune
- The ideal candidate should have a strong background in team management operations performance monitoring and achieving key performance indicators
- The manager will oversee a team of more than fifteen telecallers responsible for both inbound and outbound calling processes ensuring productivity and efficiency in meeting business objectives
- Key Responsibilities Managing and leading a team of more than fifteen telecallers to achieve operational targets
- Monitoring daily inbound and outbound call center operations to ensure efficiency
- Tracking key performance indicators such as call quality conversion rates and productivity to drive results
- Conducting regular training coaching and performance evaluations to enhance team performance Implementing strategies to improve lead conversion rates and customer satisfaction
- Conducting call audits to maintain high standards of communication and service quality
- Maintaining and analyzing call center metrics to generate reports for senior management
- Handling escalations and resolving customer concerns effectively Ensuring compliance with company policies and service
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: The Tech HubLocation(s): Pune
Keyskills: Outbound Operations management Team management PDF Call center operations Service quality Operations Performance monitoring CRM Recruitment
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The Tech Hub
At The TECH HUB, our aim is to deliver the best possible solution to our clients and business associates. We acknowledge our success and believe its our innate responsibility towards people and society to help them achieve their goals and reproduce our success story. Our passion and relentless work ...
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