Call Center Manager @ The Tech Hub

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Call Center Manager

The Tech Hub
3 - 8 years
Pune
5 months ago
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Job Description

Key Responsibilities Managing and leading a team of more than fifteen telecallers to achieve operational targets Monitoring daily inbound and outbound call center operations to ensure efficiency Tracking key performance indicators such as call quality conversion rates and productivity to drive results

Conducting regular training coaching and performance evaluations to enhance team performance Implementing strategies to improve lead conversion rates and customer satisfaction

Conducting call audits to maintain high standards of communication and service quality Maintaining and analyzing call center metrics to generate reports for senior management Handling escalations and resolving customer concerns effectively

Qualification : Graduation is Must

Experience : 3+ Years

Language :

1. English

2. Hindi

3. Marathi

Job Location : Bavdhan Pun

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: The Tech Hub
Location(s): Pune

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Keyskills: Outbound Team management PDF Call center operations Management Service quality Operations Performance monitoring CRM Recruitment

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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The Tech Hub

At The TECH HUB, our aim is to deliver the best possible solution to our clients and business associates. We acknowledge our success and believe its our innate responsibility towards people and society to help them achieve their goals and reproduce our success story. Our passion and relentless work ...

Call Center Manager @ The Tech Hub

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