Customer Support Specialist- US Healthcare @ Alaric Ventures

Job Description

We are looking for a highly skilled and tech-savvy customer support specialist who can provide exceptional support to our U.S.-based healthcare clients. The ideal candidate must have strong knowledge of electronic medical records (EMRs), U.S. healthcare policies, and regulations, along with outstanding problem-solving skills in IT and technology-related issues. A clear American English accent is required to ensure seamless communication with customers.

Key Responsibilities:

• Provide level 1 and level 2 technical and customer support for healthcare clients using our AI and blockchain solutions.
• Troubleshoot and resolve issues related to EMR/EHR systems, medical billing software, and other healthcare technologies.
• Assist clients with IT-related challenges, including software integrations, cloud-based solutions, and data security concerns.
• Educate customers on healthcare compliance requirements, such as HIPAA, Medicare, Medicaid, and telehealth policies.
• Work closely with internal teams (IT, product development, and sales) to escalate and resolve complex technical issues.
• Maintain accurate records of customer interactions and issue resolutions in a CRM system.
• Ensure high customer satisfaction by providing clear, concise, and professional communication.

Required Qualifications:

• 3+ years of experience in customer support for healthcare IT solutions or electronic medical records (EMR) systems.
• Strong understanding of U.S. healthcare regulations, HIPAA compliance, and medical billing practices.
• Excellent troubleshooting skills in IT, software applications, and system integrations.
• Fluent in English with a clear American accent (must be comfortable speaking with U.S. clients).
• Experience using CRM software, ticketing systems, and remote support tools.
• Strong interpersonal skills and the ability to explain technical concepts to non-technical users

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Keyskills:   EMR Medicare HIPAA EMR Systems US Healthcare telehealth policies Medicaid EHR