S2P - SM
- Genpact
- 5 to 9 Yrs
- Hyderabad
- 2 days ago
- Email to a friend
- Report this job
Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of SM, Procurement Responsibilities Handling stakeholder conversations and governance meetings with senior leadership. Ensure that the learning paths are in place for all team members Supervise and improve the KPIs and SLAs that have been assigned Process purchase requisition and supplier-set up Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken Acts as liaison pertaining to Procurement Operations team etc Develops communication between customers to have a smooth transaction Ability to perform and resolve query of a customer to build a better relationship Monitor generic email box for incoming queries and acknowledge them as per SLA Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required Provide periodic updates to users/impacted parties on the status of the ticket/issue raised Transfer/Raise inquiries to appropriate teams for resolution Find opportunities to improve/streamline process Qualifications we seek in you! Minimum qualifications Graduation in Commerce (B.Com) Excellent Communication Skills - Written and Spoken and Customer Management Skills Preferred qualifications M.B.A Finance Meaningful experience in procurement Bachelors in Engineering or similar Proficiency in MS Excel, Power point Expert understanding of Supplier Set-up Concepts Familiarity with ERP tools will be an added advantage JobSenior Manager Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJun 18, 2025, 5:28:32 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: S2P - SMContact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: MBA Finance Power point
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in