Assistant Manager - Payroll @ Capita

At this level you will typically be responsible for effective operational delivery or contract management. Areas that you could work in include pensions - managing support teams to deliver quality services or within a department on specific areas of work such as payroll.
Being a point of escalation for operational issues, eg, pension issues and working to resolve these by applying appropriate guidance
Working with a wide range of stakeholders on change implementation projects - influencing and supporting the change.

Job Description:

Good understanding of payroll
The understanding and ability to run a payroll.
Excellent customer service and stakeholder skills and building good relationships
Escalating issues and problems appropriately
Ensuring systems and process are effective and challenge and continuously improve service delivery
Brings in a range of considerations when reviewing the implications of a situation step-by-step, identifying options, thinking through possible consequences, setting priorities, and making sound decisions based on this analysis.
Identifies, assesses and manages risk to ensure excellent outcomes are achieved for clients and stakeholders
Undertake research and analysis from source and presenting insight, trends and issues.
Handling complex transactional queries
Protecting personal data - ensuring GDPR compliance in documents
Pensions: a good knowledge and application of the rules of the different schemes
Identify any process improvements or areas of process which can be handled by the teams