Contact Center Executive
- Fortune Global
- 0 - 4 years
- Pune
- 3 days ago
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Job Description
Job description:
We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application,
perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.
Role & responsibilities
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Preferred candidate profile
- Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
- Experience working and delivering under strict timeline.
- Should have neutral accent
- Excellent communication skills (verbal and written).
- An ability to handle sensitive and confidential information.
- Agile and flexible with work schedule.
- Experience working and navigation on multiple systems/tools.
- Logical and analytical thought process.
- Willing to work in any US shift (EST/CST/MST/PST).
- Willing to work in rotational shifts and rotations week off as and when required
Perks and benefits :
-Apart from development, and engagement programs, we offer transportation facility to all its employees. (Subject to hiring zone)
-There is specific focus on female security who work round-the-clock, be it in office premises or transport/ cab services.
-All employees are covered under insurance program
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Fortune GlobalLocation(s): Pune
Keyskills: Excellent Communication In English Solving Queries Customer Interaction Voice Process Complaint Handling
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