Technical Support Advisor || Mohali ||
- Alaric Ventures
- 1 - 2 years
- Sahibzada Ajit Singh Nagar
- 6 days ago
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Job Description
We are looking for a highly motivated and enthusiastic individual for customer support representative role for our US clients infrastructure management. Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment.
Desired Candidate Profile:
- 1 year of experience preferred in a similar role.
- Strong understanding of IT support principles and practices.
- Excellent communication skills with ability to work under pressure.
- Proficiency in troubleshooting and problem-solving skills with attention to detail.
- Ability to adapt quickly to new processes and technologies.
- Ability to work well in a team and independently.
- Analytical and troubleshooting skills.
- Knowledge about internet browsers .
- Basic understanding of Operating systems (windows)
Education and/or Experience:
Any Graduation
1-3 years of experience
This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success..
Shift timing and working hours:
Rotational night shifts
5 Days working
9hrs shift
Benefits and compensation:
- Group Health insurance and other benefits.
- The Best working culture and opportunities for professional growth.
- Learning opportunities in leading technologies
- Compensation as per Market Standard
- Training and development programs.
Roles and Responsibilities:
- Provide technical support to customers via phone for desktop and laptop issues.
- Troubleshoot hardware and software problems using troubleshooting skills.
- Resolve customer queries related to IT support, technical voice process, and technical support.
Interested candidates can reach out on:
Mobile-9915101***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Alaric VenturesLocation(s): Sahibzada Ajit Singh Nagar
Keyskills: US Process BPO Customer Service KPO Troubleshooting IT Support Voice Support Troubleshooting Skills Communication Skills Technical Support Technical Voice Process Technical Process International Voice Process International Calling customer care executive
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