Team Leader - Data Annotation
- IGT Solutions
- 2 - 4 years
- Noida, Gurugram
- 2 months ago
- Email to a friend
- Report this job
Job Description
Job Description: Team Leader Data Annotation
Position: Team Leader Data Annotation
Location: Gurgaon
Experience: Minimum 1 year as a Team Leader (on paper)
Education: Graduate (preferred)
Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred)
Reporting To: Manager Operations / Project Lead
Team Size: 10-15 agents
Role Overview:
We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment.
Key Responsibilities:
Operational & Performance Management:
- Lead a team of 10-15 agents managing image and video moderation tasks.
- Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy.
- Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions.
- Provide actionable, data-driven insights to enhance team performance.
Team Leadership & Development:
- Deliver ongoing coaching, audits, and constructive feedback to team members.
- Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments.
- Manage team dynamics, motivate agents, and resolve conflicts efficiently.
Process Improvement & Stakeholder Management:
- Share recommendations for process and policy enhancements.
- Collaborate with stakeholders to streamline workflows and escalate critical issues.
- Ensure compliance with client guidelines and content moderation policies.
Required Skills & Qualifications:
- Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation.
- Hands-on expertise in data annotation for text, image, and video for international clients.
- Strong performance management and stakeholder engagement skills.
- Comfortable managing afflictive or sensitive content.
- Ability to work in flexible shifts as per business requirements.
- Excellent communication and team management skills.
Why Join IGT Solutions?
- Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide.
- Work with top travel, transportation, and hospitality brands, driving digital safety.
- Equal opportunity employer committed to diversity and inclusion.
Ready to lead with impact? Apply now and join our mission to create a safer digital world!
Visit: www.igtsolutions.com
Contact Person:
Sonam Singh
9953150***
or share resume at so*********1@ig*********s.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: attrition kpi sla shrinkage Data Annotation operations team leader aht csat
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in