Analyst - Collections Administrator
- Blucognition
- 2 - 5 years
- Pune
- 2 months ago
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Job Description
Position: Analyst - Collections Administrator
About: bluCognition is an AI/ML based start-up specializing in risk analytics, data conversion and data enrichment capabilities. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the delivery centre based in Pune.
We build all our solutions while leveraging the latest technology stack in AI, ML and NLP combined with decades of experience in risk management at some of the largest financial services firms in the world. Our clients are some of the biggest and the most progressive names in the financial services industry. We are entering a significant growth phase and are looking for individuals with entrepreneurial mindset who want to join us in this exciting journey.
https://www.blucognition.com/
Pipe is the modern capital platform built to connect entrepreneurs and business owners to fast, frictionless, dilution-free financing. Pipe turns all forms of revenue into up-front working capital to help companies improve cash flow, scale operations, and grow on their terms.
https://pipe.com/
Summary: This is a full-time, fully remote position reporting to the Manager: Servicing & Collections. The Collections Administrator is responsible for managing and executing a wide range of activities aimed at recovering outstanding balances and enforcing financial obligations. This role involves filing UCC-1 Financing Statements, coordinating lien enforcement actions, conducting business status verifications, and performing skip tracing to locate unresponsive merchants. The administrator also oversees manual payment plans to ensure timely debits and prepares demand letters for escalated accounts. Strong attention to detail, investigative skills, and coordination with internal and external partners are critical to maintaining compliance, data accuracy, and effective recovery efforts.
Roles & Responsibilities:
UCC Lien Enforcement
- Collect and compile accurate lien-related data from multiple internal and external sources
- File UCC-1 Financing Statements through third-party vendor portals
- Submit enforcement requests to payment processors to enforce liens
- Ensure a high degree of data accuracy to maintain lien validity and legal enforceability
Business Status Verification
- Conduct background research to determine whether a business remains operational after leaving a payment platform
- Use investigative methods such as website analysis, mystery shopping, and phone inquiries to assess merchant activity
- Document and escalate findings as needed to internal stakeholders
Skip Tracing
- Perform skip tracing to locate updated contact information for merchants with no right party of contact
- Utilize online databases, public records, and investigative tools to identify alternate phone numbers and email addresses
- Ensure timely and accurate updates to internal systems to support outreach and resolution efforts
Third-Party Collections Coordination
- Manage the placement of delinquent accounts with external collection agencies across multiple geographies
- Prepare and transmit account data in compliance with each agencys specific formatting and submission requirements
- Currently we work with 5 agencies across 2 geos and the list will expand as we enter into new territories
Manual Payment Plans
- Oversee daily execution of manual debits for merchants on scheduled payment plans
- Monitor calendar reminders and ensure timely initiation of payments in accordance with agreed terms
- Maintain accurate records of all transactions and provide reporting to internal teams as needed
Demand letters
- Prepare and send demand letters to escalated merchants via email and physical mail
- Ensure timely delivery and proper documentation of all communications in accordance with internal protocols
Requirements:
- The candidate must be willing to overlap part of their working hours with Eastern Standard Time (EST)
- Ability to work independently as well as collaboratively within cross-functional teams
Qualifications:
- Experience in collections or financial operations, ideally 3+ years, with exposure to UCC lien filings or legal document handling
- Strong investigative and research skills for skip tracing and business status verification using public records, databases, and online tools
- Proficiency with data management tools (e.g., Excel, CRM systems, vendor portals) and a high level of accuracy in documentation
- Familiarity with third-party collections coordination, including preparing data for agency submission and understanding compliance nuances across regions
- Excellent communication and organizational skills to manage demand letters, manual payment plans, and multi-channel workflows
- A self-starter mentality with the drive to continuously improve drive collection metrics and contribute to improvement of collections process
Office Location: D - 3010, Solitaire Business Hub, Viman Nagar, Pune - 411014, Maharashtra, India
Mode of Work: Remote / Work from Home (WFH)
Working Days: 5 Days a Week
Shift Timings: Rotational / Flexibility required
Job Classification
Industry: FinTech / PaymentsFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: BlucognitionLocation(s): Pune
Keyskills: Third Party Collections Skip Tracing Collection Management Payment Recovery Payment Collection Payment Followup Collections Process Recovery Operations Collections Strategy Collections Agency Management
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About bluCognition: bluCognition is an AI/ML based start-up specializing in risk analytics, data conversion and data enrichment capabilities. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the delivery cen...
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