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Cloud Support Engineer @ Akamai

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 Cloud Support Engineer

Job Description

In this role, you'll partner with our customers as an extension of their IT, engineering and DevOps. you'll be their primary point of contact to solve a range of technical issues as they arise.
 
As a Cloud Support Engineer, you will be responsible for:
  • Ensuring that our customers remain happy with our products and services.
  • Working with customers to own and solve their technical problems.
  • Acting as the main contact to proactively analyze and solve technical issues.
  • Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
Do what you love
To be successful in this role you will:
  • Have a Bachelors Degree in Computer Science/Engineering or a High School Diploma in a related subject.
  • Have a 2-4 yrs high-level understanding of cloud provider ecosystems such as AWS, Azure, etc
  • Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and layer 7 technologies.
  • Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
  • Have excellent communication and presentation skills

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Cloud System Administration
Employement Type: Full time

Contact Details:

Company: Akamai
Location(s): Remote

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Keyskills:   Cloud computing Networking protocols Cloud DNS TCP/IP HTTP Budgeting Technical support

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Akamai

Akamai is the edge. Our globally distributed intelligent edge platform surrounds everything, from the enterprise to the cloud, so our customers and their businesses can be fast, smart, and secure. We keep decisions, apps and experiences closer to users than anyone — and attacks and threats ...