Job Description
locationsMUMBAI, INDtime typeFull timeposted onPosted 11 Days Agojob requisition idR1147532.
TECHNICAL SKILLS:Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current.
EDUCATION & WORK HISTORY:Minimum qualificationHSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Candidates with prior experience in a technical, voice-based process will be given priority.
COMMUNICATION SKILLS:High proficiency in English grammar, vocabulary, and sentence structure. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.
OTHER ESSENTIAL SKILLS:Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail).Offers of employment are conditional upon passage of screening criteria applicable to the job.
Job Classification
Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time
Contact Details:
Company: NCR Corporation
Location(s): Mumbai
Keyskills:
configuring
customer service
microsoft windows
lan
troubleshooting
it support
hardware networking
networking
remote access
system administration
technical support
outlook configuration
desktop engineering
lan troubleshooting
desktop support