Team Leader SOC L1 Monitoring. @ NCR Corporation

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Team Leader SOC L1 Monitoring.

NCR Corporation
4 - 7 years
Mumbai
19 days ago
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Job Description

locationsMUMBAI, INDtime typeFull timeposted onPosted 30+ Days Agojob requisition idR1146353.NCR ATLEOS About The Role Team Leader ; Location Mumbai, India . Job Title Team Leader SOC L1 Monitoring. Reports to IT Infra Manager. About The Role We are seeking a highly skilled and motivated Team Leader for our Server Operations L1 Monitoring team. The successful candidate will be responsible for overseeing a team that manages Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M, including the scheduling work of BMC Helix Control-M. This role requires a proactive leader with a strong technical background and excellent team management skills. Key Responsibilities

Lead and manage the L1 Monitoring team to ensure 24x7 monitoring and support.

Oversee the use and maintenance of Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M.

Ensure timely and accurate scheduling work using BMC Helix Control-M.

Monitor system performance and troubleshoot issues to ensure optimal operation.

Develop and implement monitoring strategies and procedures.

Provide training and support to team members.

Collaborate with other IT teams to resolve complex issues.

Prepare and present regular reports on system performance and team activities.

Maintain up-to-date knowledge of industry trends and best practices.

All other leadership roles and responsibilities like preparing roster, Leave and Attendance management, etc.

Requirements

Minimum 5 years of experience with Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M.

Proven experience in a leadership or supervisory role for minimum of 3 years .

Strong understanding of IT infrastructure and monitoring tools.

Excellent problem-solving and analytical skills.

Ability to work in a fast-paced, 24x7 team.

Strong communication and interpersonal skills.

Relevant certifications in Azure, Oracle, SolarWinds, or BMC Helix Control-M are an added advantage.

Qualifications

Bachelors degree in computer science/information technology / or a related field, or equivalent experience.

Experience with scheduling work in BMC Helix Control-M.

Familiarity with ITIL processes and best practices.

Ability to manage multiple tasks and priorities effectively.

Work Environment

This is a full-time position.

Candidates must be ready to work 5 days a week from Mumbai office.

Candidates should be ready to work in rotational schedules/shifts and support 24x7 operations.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware
Role: Design Team Lead
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Mumbai

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Functional area / Department (*):

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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NCR Corporation

NCR is the worlds leading enterprise provider of software, hardware and services for banks, retailers, restaurants, small business and telecom

Team Leader SOC L1 Monitoring. @ NCR Corporation

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