Job Description
About NCR Atleos Key Responsibilities:Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools.Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problemManaging inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.Escalate customer problems both internally and externally, when required, according to defined escalation paths.Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.Requires rotation in work hours involving weekend, holiday or extended hours.EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Incident Management
Employement Type: Full time
Contact Details:
Company: NCR Corporation
Location(s): Mumbai
Keyskills:
problem management
technical support
itsm
incident management
itil
service management
it service desk
service level management
change management
service request management
itil certified
service desk
service desk management
servicenow
Executive - Incident Management
