Customer Support Executive @ Radical Minds

Job Description

Hiring Now Customer Care Executive

Company: Radical Minds Technologies Pvt. Ltd.
Location: Gurgaon
Shift Timings: Rotational (Day/Night) ; Social Shift for Female employees
Process Type: Voice / Chat / Email Support Domestic & International
Join: Immediate joiners preferred

What Youll Do:
Handle customer interactions via calls, chats, or emails
Resolve queries, complaints, and provide right information
Understand products/services to assist customers better
Update customer data and call records in CRM
Achieve KPIs AHT, CSAT, FCR, and Quality scores
Ensure a smooth and satisfying customer experience

What We Expect:
Min. 12th pass (Graduate preferred)
Fluent in English & Hindi
Basic computer and typing skills
Experience in BPO/customer service is an advantage freshers welcome!
Willingness to work in rotational shifts

How to Apply:
Walk-in interviews open: MonFri | 10 AM 4 PM at office (Radical Minds Technologies, 368, Udyog Vihar Phase -2 Gurgaon )

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Care Blended Process Pressure Handling Customer Service Convincing Power Empathy Voice Process Chat Process Communication Skills Customer Support Punctual Selling Skills Written Communication Presentable Customer Handling Interpersonal Skills