Job Brief: Manage the onboarding of new retail media clients, delivering training, support, and developing onboarding materials.
Roles & Responsibilities
Other Skills
: Understand customer needs, offer customized solutions, and train them on relevant product features.Provide excellent customer service and effective communication, translating technical information into clear language.Act as a techno-functional consultant, offering recommendations on accounts receivable processes.Collaborate with internal teams to ensure seamless campaign execution, achieve client goals, troubleshoot technical issues, and share knowledge.Define and track success metrics (KPIs) in collaboration with customers and ensure goals are met.Handle escalations by identifying issues, assessing business impact, and offering satisfactory resolutions.Generate performance reports with clear insights and analyze campaign data to provide actionable recommendations to clients.Stay informed about industry best practices, emerging ad technologies, and the evolving retail media landscape.
Keyskills: meta ads. paid socila Facebook Ads Twitter sem Instagram Ads Linkedin Ads google ads
iOPEX is a new-generation business services provider offering optimized IT management services. We are process innovators focused on extracting the best out of the investments you have already made. At iOPEX, we help you realize that golden ratio where your technology and business are in complete sy...