Contact: Kh***i@wi******o.com | 8712650***
Manage and guide a team of Capacity Planning / Scheduling
Align schedules with staffing needs and operational metrics.
Collaborate with WFM Scheduling for schedule enhancements.
Analyze issues, prepare reports, and provide feedback.
Communicate with clients to address variances.
Handle intraday escalations and process improvements.
Focus: Optimize workforce efficiency & ensure seamless operations.
Keyskills: Workforce Management Real Time Analysis Scheduling Forecasting WFM Capacity Planning