Technical Support Specialist - 10154
- Coupa
- 2 - 5 years
- Pune
- 20 days ago
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Job Description
The Impact of Technical Support Engineer to Coupa:
As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.
In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.
What you'll do:
- Answer how to technical and application configuration questions to our enterprise customers.
- Assist in troubleshooting 2nd level technical issues.
- Work with other business units, including the Integration team, Operations, Engineering/Development team and Customer Success, as required to ensure our customers' success.
- Be responsible for customer production environments.
- Build 'knowledge articles' in Coupa s knowledge base for customers' use.
What you will bring to Coupa:
- Must be a fast learner, self-motivated, and able to work in a fast-paced environment with at-least 2 to 5 years of Enterprise support experience.
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
- Ability to articulate solutions to complex technical problems clearly and simply with excellent written and verbal communication skills.
- Experience working directly with external customers in a support environment, preferably in an enterprise software setting.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Coupa Location(s): Pune+ View Contact
Keyskills: Enterprise support Unix DOM Linux XML Technical Support XSLT HTML
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